Need help?

You're in the right place. No question is too small. If something feels confusing, we want to know. 

Quick questions

Got a "can I do this?" or "what's the risk here?" moment? 

Take it to the B:Side Community or click on the  icon in the top right to DM us. 

Best for: Questions about posting, forum topics, or navigating the space. 

ETA: We try to respond within 1 business day.

DROP IT IN

Email support

Can't login? Billing question? Need to update your subscription?

That's not an HR issue — but it is ours. 

Email BSide@bolywelch.com and we'll get you back in and back to business.

Best for: billing, access, or tech issues.

ETA: 1-2 business days.

EMAIL US

Go deep

Bigger issue? Messier scenario? Something that needs nuance? 

Reach out to HRConsulting@bolywelch.com and we'll help you think it through. 

Best for: Anything sensitive or in-depth.

ETA: 1-3 business days. 

GET HELP

But before you reach out...

We're always happy to help — truly. But you might get what you need even faster with a quick peek at: 

Start Here
New to B:Side? This page will orient you quickly so you know exactly where to find things (and how to get the most out of your membership). 

B:Side Community Discussions
Chances are, someone else has wrestled with something similar. Browse past threads for practical insights and real-world context. 

FAQs
We've answered the most common questions right below — from "is this for me?" to "how do I log in?" 

If you're still stuck after that, send us a note. We've got you. 

FAQ

The Basics

Membership & Pricing

Need More Support?